Core Value: Own Mistakes

Everyone makes mistakes. However,

  • C players don't own their mistakes and try to hide them.
  • B players recognize mistakes but don't change their behavior.
  • A players recognize mistakes AND change their behavior.


Scenario 1: Client Unhappy

You just made a horrible mistake, one that you're not proud of. You're unlucky that the client you're working for, is very new, and you haven't build a strong relationship yet with the client. In essence, you lost 1 year's worth of data that the client has accumulated and which the client worked so hard for. You feel horrible. You're working as a freelancer for the project and have only worked on the project for 3 months and received monetary compensation of $X for the work. You're very tight with finances, and although you wish you could refund some of the money that the customer already paid you, you're just not financially able to do that. You debate what you should do with the client. The client is extremely unhappy with the situation and wants to terminate/fire you. You can't blame the client as this was something you've caused. What would you do in this situation?

Scenario 2: A Missed Deadline

You had a meeting scheduled in the morning that was supposed to go for an hour and a half. Some things happened and you were 30 minutes late to the meeting! By the time you've walked into the meeting, 3 of the 5 attendees have already left although 2 attendees were still there waiting for you. You are feeling nervous and you're not sure what you should do now. Should you try to move the meeting to another time? Should you try to get the other 3 folks to come back? Even if they were all back, should you just go ahead and do the presentation? But what if there is just no way to present what you were planning to do in 60 minutes?