Communication

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Knowing how to communicate effectively to your team member as well as to your supervisor(s) is really important. For developers, this communication skill set may be as important as your coding skills.

A bad coder with poor communication skills leads to getting fired.
A bad coder with great communication skills leads to a mediocre employee.
A great coder with poor communication skills leads to a mediocre employee.
A great coder with great communication skills leads to a great employee.

Here in this course, I will outline some of the key principles that I think are important. These skills apply to all roles and not just to developers. These observations come from self-reflection and also from managing various employees, contractors, and executives. I will also invite other folks to share their experience and share tips.

Disclaimer

Depending on the company you work for, the core values that are important for them may be different than the core values that I am presenting in this course. You can still be flexible and adjust based on your circumstance.
There is no ONE right answer. There are many right answers. Find an approach that you're comfortable with and do not be afraid of making mistakes and looking stupid/foolish. Everyone learns by making mistakes and you'll make mistakes too but people are generally kind and will forgive your mistakes if you're honest and you're making efforts to improve.
I am not a master in communications. If this is your first time learning topics related to communications, you can use this course as one of your first stepping stones to improve your communication skills. Then continue learning how to communicate more effectively as a team member, supervisor, etc. Learning how to communicate effectively is a lifetime pursuit.

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Overview

<div class="video-container"><figure><iframe width="500" height="281" src="//www.youtube.com/embed/R7jD9d9sir8" ></iframe></figure></div> <p>Knowing how to communicate effectively to your team membe ...
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Being vs Portraying

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/RBcedkbnXPI" ></iframe></figure> <p>Some communication courses only talk about how to deliver your message/thoughts/ ...
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Frequency and Modes of Communication

<figure><iframe width="500" height="281" src="//www.youtube.com/embed/sd493YL3Uco" ></iframe></figure> <p>There are various ways of communication. At work, this is often in the form of email, phone ...
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Core Value: Be Proactive

<figure><iframe width="500" height="281" src="//www.youtube.com/embed/ith_JEi--tM" ></iframe></figure> <ul><li>Don't wait to be told what to do. Proactively seek how you can add more value.</li><li ...
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Core Value: Honor Commitments

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/cvSNGFC2FkA" ></iframe></figure> <p>Whatever you personally commit, do everything in your power to deliver what you ...
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Core Value: Go Extra Miles or Over-Deliver

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/f1bxFVnvydw" ></iframe></figure> <ul><li>C players do a mediocre job of performing the tasks given.</li><li>B player ...
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Core Value: Avoid Judgment on Character

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/s0pXbLYMymw" ></iframe></figure> <p>When two people interact, words/facial-expressions are exchanged. How one feels ...
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Core Values: Honesty

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/fhar5Dbhvew" ></iframe></figure> <p>As a general rule, it's always good, to be honest. Being honest/transparent bui ...
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Core Value: Own Mistakes

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/vlR19HEh2tA" ></iframe></figure> <p>Everyone makes mistakes. However,</p> <ul><li>C players don't own their mistak ...
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Some Tricks

<figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/SU_nVVBxTHg" ></iframe></figure> <p>There are certain things/tricks you can do to make a significant impact on how y ...
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Other Tips

<p>Here, I include three other communication tips for you.</p> <figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/MI3phcQp9ZU" ></iframe></figure> <h4><br></h4> <h2> ...
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Power Outage

<p>Exercises</p> <figure><iframe style="width: 500px; height: 281px;" src="//www.youtube.com/embed/WP-6vjH0YzQ" ></iframe></figure> <p>You had a sudden power outage for a whole day! You were worki ...
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A New Project

<p>You are very new to the company and your supervisor has given you a new project. This communication was done over Slack and your supervisor gave you some general instruction for the project but yo ...
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Project Deadline Passed

<p>A supervisor has given you a project and asked you when you think you can have the project completed. You answered next Wednesday. You’ve worked hard during your usual 40 hours/week and next Wedn ...
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Meeting Scheduled

<p>Your supervisor wanted to meet with you at 3 pm (over Zoom) to go over a few items. It’s 3:05 pm now but your supervisor hasn’t shown up yet. It’s now 3:15 pm now and your supervisor still hasn’t ...
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A New Consulting Project

<p>Mark has been assigned a new project for a client named John. Mark is the only person working on the project from your company. Mark reports directly to a client who directly manages the project ...
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Major Error

<p>You were responsible for a lot of important features for the project but something happened where you lost all the user data for the last four weeks. This had really put a big setback for the proj ...
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Sickness of a Family Member

<p>Your wife suddenly feels sick. She could not stand up due to a headache and dizziness. She needs to lie down and needs assistance when going to the bathroom or when eating. You have just finished a ...
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Mental Health Concern

<p>Steve woke up feeling very down. He does not have an appetite to eat breakfast nor he doesn't want to go to work. He feels there's no sense in going to work or even doing anything else. He just wan ...
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Teammate Not Following the Policy

<p>Mimi is new to the company. She is very excited to be involved in new projects and to learn from her teammates. She reads the company policy provided by HR, but she noticed that Matt, a tenured tea ...
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Unpredicted Added Task

<p>Story points are already estimated and you have already talked with your team regarding the tasks you should work on. Deadline is approaching and you think that you will make it in time with the pa ...
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Reflection Paper

<p>Now, it's time for you to reflect and write your thoughts on paper.<br><br>In this paper, address the following questions:</p> <ul><li>What were your main takeaways for you? What insights did you ...

Overview

Being vs Portraying

Frequency and Modes of Communication

Core Value: Be Proactive

Core Value: Honor Commitments

Core Value: Go Extra Miles or Over-Deliver

Core Value: Avoid Judgment on Character

Core Values: Honesty

Core Value: Own Mistakes

Some Tricks

Other Tips

Power Outage

A New Project

Project Deadline Passed

Meeting Scheduled

A New Consulting Project

Major Error

Sickness of a Family Member

Mental Health Concern

Teammate Not Following the Policy

Unpredicted Added Task

Reflection Paper

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